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Terms of Service

Last updated: 31 August 2026

Who you’re contracting with

Barabara is operated by Burdtec Industries Ltd, registered in England and Wales (company number 17069644), registered office 69 Toxteth Street, Manchester, England, M11 1EQ. Contact: barabaraltd@gmail.com. By creating an account you agree to these terms; if you don’t agree, please don’t use the service.

Eligibility

You must be at least 18 years old and legally able to enter contracts. If you use Barabara for a business, you confirm you are authorised to bind that business.

What Barabara is (and isn’t)

Barabara is a marketplace that connects people who post jobs with people who do them. We are not a party to any agreement between users, we do not employ or supervise professionals, and we take no commission on work arranged through the platform. You are responsible for your own contracts, quotes, insurance, qualifications, right to work, and tax. We make no warranty about job quality, professional performance, or payment between users.

Verification badges

Verification badges (identity, business, insurance, qualifications) mean the relevant document or record was checked at a point in time. They are not an endorsement, guarantee, or ongoing warranty — always make your own checks before hiring or accepting work.

Quotes, invoices and receipts

The Business Suite — included with Enterprise, and available as a paid add-on on other plans — includes tools for creating and sharing quotes, invoices and receipts. Any document created with these tools is issued by the professional or their business — not by Barabara. We are not a party to it, we do not process or hold payment for it, and we are not responsible for its accuracy, for the VAT treatment applied, or for whether it is paid. Issuers are responsible for their own tax and record-keeping, including charging the correct VAT and keeping copies of what they issue; recipients should make their own checks before paying.

An issued invoice or receipt cannot be edited. That is deliberate — it is a financial record, and correcting one means voiding it and issuing a replacement. Document numbers are never reused.

Your customers’ data

When you raise a quote, invoice or receipt you type in details about your customer — their name, and, where the VAT rules require it, their address. Those details are yours. Under UK data protection law you are the controller of them and we are your processor, and this section is the written agreement the law requires between us. It forms part of these terms, applies from the moment you first use the Business Suite, and lasts for as long as we hold documents you created with it.

  • What we process, and why. The customer details you enter on a quote, invoice or receipt — name, any address lines and postcode — together with whatever you write in the line items and notes, and the amounts and dates on the document. The people concerned are your customers and anyone else you name in a document. We process it for one purpose: running the Business Suite for you — storing your documents, rendering them as PDFs and CSV exports, counting them in Insights, sending a payment reminder when you press the button, and answering your own questions about your own figures in the assistant.
  • Only on your instructions. We process your customers’ details only to provide the service to you, as described in these terms and as directed by what you do in the app, and where we are required to by law. We do not sell it, we do not use it for advertising, we do not use it to train AI models, and we do not use it for our own analysis. If you ask us to do something with it that we believe would break data protection law, we will tell you rather than do it.
  • Confidentiality. Anyone at Burdtec Industries Ltd who can reach your documents is bound to keep them confidential.
  • Security. Access to a document is checked on every read against your account, the thread it was raised from and your team’s permissions — nobody outside that can open it. Your business and payment details are never shown on your public profile; they appear only on the documents you choose to issue, where your customer needs them to pay you. Data is encrypted in transit, and documents are stored in our database in the EU. If there is a breach affecting your customers’ data we will tell you without undue delay and give you what you need to make your own report to the ICO. We will also help you with a data protection impact assessment if you have to carry one out.
  • Who else is involved. You authorise us to use the service providers listed in our Privacy Policy, and only those that have to be involved actually see document data: Convex stores it (EU), Vercel hosts the site that renders your PDFs and exports, Resend delivers a payment reminder if you send one, Sentry may capture it in an error report with text masked, and OpenAI processes it if you use the AI assistant or the “Draft from this conversation” button. Each is bound by written terms no weaker than this section, and we remain responsible to you for what they do. If we intend to add or replace one, we will tell you at least 30 days beforehand and you may object; if you do and we cannot resolve it, you can cancel the Business Suite.
  • Where it goes. Our database is in the EU. Some of the other providers process data outside the UK, including in the United States; those transfers are covered by the safeguards described in the Privacy Policy.
  • Helping you answer your customers. If one of your customers asks you for a copy of their data, or asks you to correct or delete it, tell us and we will help you respond. There is one limit worth knowing before you promise anything: an issued invoice or receipt cannot be edited or deleted, because it is a financial record you and your customer may both need. Correcting one means voiding and reissuing.
  • Getting your records out, and what happens at the end. You can export your invoices and receipts as CSV, and download any document as a PDF, at any time while you have the Business Suite. Issued invoices and receipts are kept even if you cancel the add-on or close your account — both sides may need them for tax records, and the other party keeps their copy either way.
  • Checking we do this properly. We will give you the information you reasonably need to demonstrate your own compliance, and respond to a written audit request. We will normally answer with our own documentation rather than by hosting a visit.

This section covers the customer details you put into your own documents. Everything else on Barabara — your account, your profile, your job posts, your messages — is data we handle as controller in our own right, and our Privacy Policy explains that.

Your account

You are responsible for activity on your account. Keep your login secure and tell us immediately about any unauthorised access.

Acceptable use

Do not: post fraudulent, misleading, or illegal jobs or profiles; misrepresent your identity, qualifications, or insurance; write fake or incentivised reviews; harass or discriminate against other users; circumvent verification; scrape the platform; or use it for anything unlawful. We may remove content that breaks these rules.

Your content

You keep ownership of what you post (profiles, jobs, photos, reviews, messages). You grant us a licence to host, display, and distribute it as needed to run the service — including showing public profiles and job posts in search results. Only upload content you have the right to use.

Plans, billing, and cancellation

  • Paid plans are billed monthly through Stripe and renew automatically until cancelled. Prices are shown on the pricing page; UK VAT is applied at checkout.
  • You can cancel any time in Settings → Billing (Stripe customer portal). Cancellation stops the next renewal; you keep your plan features until the end of the paid period.
  • If you switch plans, upgrades take effect immediately and the difference for the rest of the billing period is charged right away; downgrades apply a pro-rata credit to your next invoice.
  • Cooling-off: if you subscribe as a consumer, you have a statutory 14-day cancellation right. By subscribing you ask us to start the service immediately; if you cancel within the 14 days, we refund the price minus a proportionate charge for the period you had the service. Nothing in these terms affects your statutory rights.
  • We may change prices with at least 30 days’ notice by email — changes apply from your next renewal, and you can cancel before they take effect.

Teams

Team and Enterprise plans include a set number of seats. The team admin controls who joins and represents that they have each member’s authority to add them. Removing a member ends their access to team features.

Suspension and termination

We may suspend or terminate accounts that break these terms or that we reasonably believe put other users at risk. Where proportionate, we will warn you first. You can delete your account at any time in Settings.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for disputes between users or for work arranged through the platform, and our total liability to you is limited to the fees you paid us in the 12 months before the claim (or £100 if you have paid nothing).

Changes to these terms

We may update these terms. For material changes we will give at least 14 days’ notice by email or in-app before they take effect.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — though if you are a consumer you keep any protections of the law where you live.

Contact

Questions? Email barabaraltd@gmail.com.